1. Introduction

Welcome to www.smartheatandcool.com (the “Website”). At Smart Heat and Cool, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website.

Please take the time to read this Privacy Policy carefully. By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined in this policy, please do not use our Website.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you provide directly to us, such as:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (if applicable)

2.2. Non-Personal Information

We may also automatically collect non-personal information about your visit to our Website, such as:

• IP address
• Browser type
• Operating system
• Referring URL
• Pages viewed
• Date and time of your visit

3. How We Use Your Information

We may use your personal and non-personal information for various purposes, including:

• Providing and improving our Website
• Communicating with you about our products and services
• Processing transactions
• Sending you updates and promotional materials
• Analyzing and monitoring usage patterns

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Website. You can manage your cookie preferences by adjusting your browser settings.

5. Third-Party Links

Our Website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Opt-In

Smart Heating & Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Smart Heating & Cooling at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated Privacy Policy will be posted on our Website with the last updated date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at: info@smartheatandcool.com.

If you want to know more about the website usage policy please visit our Terms Of Use page.